How can we help?

How can we help?

Get help with the Nanu app. Our team responds within 24–48 hours (Mon–Fri, UK time).

Get help with the Nanu app. Our team responds within 24–48 hours (Mon–Fri, UK time).

Submit a Ticket

Email Support

Email Support

Submit a Ticket

Submit a Ticket

Give Feedback

Give Feedback

Guidelines

Guidelines

Child safety

Child safety

General info

General info

Can’t sign in or verify account

If you have trouble signing in or verifying your Nanu account, please ensure that your email and password are entered correctly. Check any verification emails in your inbox or junk folder. Still having issues? Contact support for further assistance.

Reset password

To reset your password, tap 'Forgot password' on the login screen and follow the instructions sent to your email. If you do not receive an email after a few minutes, check your spam, or contact support.

Report a bug

Please use the 'Submit a Ticket' form below to describe the bug you’ve encountered, including which platform you’re using and any steps to reproduce the issue. Our team will review and respond within 24–48 hours.

Can’t sign in or verify account

If you have trouble signing in or verifying your Nanu account, please ensure that your email and password are entered correctly. Check any verification emails in your inbox or junk folder. Still having issues? Contact support for further assistance.

Reset password

To reset your password, tap 'Forgot password' on the login screen and follow the instructions sent to your email. If you do not receive an email after a few minutes, check your spam, or contact support.

Report a bug

Please use the 'Submit a Ticket' form below to describe the bug you’ve encountered, including which platform you’re using and any steps to reproduce the issue. Our team will review and respond within 24–48 hours.

Report harmful content

If you see harmful or inappropriate content, select 'Report a Safety Issue' in the ticket form. These reports are prioritised for urgent review in line with our UK safeguarding standards.

Request data or delete account

You may request your personal data or deletion of your account by submitting a ticket under ‘Data Rights’ or by emailing support@nanu-app.com with your request.

Join early access testing

We periodically offer early access testing for upcoming Nanu features. To register interest, email info@nanu-app.com or mention ‘Early Access’ in your support ticket.