How can we help?

Get help with the Nanu app. We'll respond within 24–48 hours (Mon–Fri, UK time).

Email Support

Send us an email directly at support@nanu-app.com

Give Feedback

Share your ideas and suggestions with us

General enquiries•System status•Child Safety Standards•Community Guidelines

Quick Answers

Troubleshooting

Before you contact us, try this:

  • Update the app (App Store / Google Play)
  • Check connectivity / VPN settings
  • Log out and back in
  • Clear cache / reinstall (last resort)
  • Review device permissions (camera, location, notifications)

Urgent: Safety or legal concerns

If you believe someone is at risk or you've found illegal content, please use 'Report a Safety Issue' in the form below and include links, usernames, and screenshots. We triage these with priority.

Submit a Support Ticket

We typically respond within 24–48 hours (Mon–Fri, UK time).

We'll reply here

What happened? Steps to reproduce?

Attachments: If you have screenshots, videos, or logs, please email them to support@nanu-app.com with your ticket subject line.

Prefer email?

support@nanu-app.com•feedback@nanu-app.com•info@nanu-app.com

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Need accessibility assistance? Email support@nanu-app.com with subject 'Accessibility'.