Account & Data
Delete your Nanu account
You can permanently delete your Nanu account and the data linked to it at any time — from inside the app, or by sending us a request here. No hoops, no retention offers, no waiting on a support queue.
Email: info@nanu-app.com
The two ways to delete
Two ways to delete your account
in-app
Delete in the Nanu app
Steps
Open Nanu and sign in.
Tap your profile picture, then Settings.
Tap Account.
Tap Delete account.
Confirm. Your account and data are removed straight away.
Available on iOS, Android and the web app at nanu-app.com.
Request deletion by email
If you can't sign in, or you'd rather we handle it, email us from the address on your Nanu account:
Email: info@nanu-app.com
Include in your email
The email address on your Nanu account
Your Nanu username, if you know it
The sentence: "I request deletion of my Nanu account and all associated data."
We verify that the request comes from the account holder, then confirm by email once deletion is complete — normally within 7 days, and always within 30.
What gets deleted
What gets deletedDeletion is permanent. We remove the account itself and everything tied to it — we don't freeze, suspend or archive accounts as a substitute for deletion.
Deleted immediately
Your account, login credentials and authentication records
Your profile: display name, username, bio, avatar and settings
Cases, sightings and reports you submitted
Photos, video and audio you uploaded
Comments, ratings, peer reviews and credibility contributions
Saved cases, follows and notification preferences
Direct messages you sent
Device tokens and push notification registrations
Analytics identifiers linked to your account
Removed from live systems immediately; purged from encrypted backups within 30 days (list with clock icons)
Residual copies held in routine system backups
What we keep, and why
Financial and tax records for any purchase or subscription — retained for six years, as UK tax law requires. These records hold the transaction, not your profile or your content.
Fraud, abuse and security logs — a minimal record (such as a hashed identifier and the reason for action) kept where we need it to prevent a banned account being recreated, or to respond to a security incident.
Content you contributed to shared community records may remain visible in anonymised form where removing it would break the integrity of the public archive — for example, an aggregate credibility score another case depends on. It will no longer be attributed to you or linked to your identity.
Everything not listed above is deleted. Full detail is in our Privacy Policy.
Timeline
1 Request received In-app deletion is immediate. Email requests are acknowledged within 2 working days.
2 Identity confirmed For email requests only — we check the request comes from the account holder.
3 Account and data deleted Removed from all live Nanu systems. Your account can no longer be signed into or recovered.
4 Backups purged Residual copies cycle out of encrypted backups within 30 days.
FAQ
Questions
Q: Can I get my account back after deleting it? No. Deletion is permanent and irreversible. If you want to use Nanu again later you'll need to create a new account from scratch — your previous cases, contributions and credibility standing can't be restored.
Q: Can I download my data before I delete it? Yes. Email privacy@nanu-app.com and ask for a copy of your data before you delete. We'll send you an export, then you can go ahead with deletion.
Q: I can't sign in. Can I still delete my account? Yes — email privacy@nanu-app.com from the address on the account and we'll verify and delete it for you.
Q: Will deleting my Nanu account cancel my subscription? If you subscribed through Google Play or the App Store, cancel the subscription in that store as well — we can't cancel a store subscription on your behalf. Deleting your Nanu account stops the service but does not stop store billing.
Q: How long does it take? In-app deletion is immediate. Email requests are normally completed within 7 days and always within 30.
Q: What if I only want to delete one case or post? You can delete individual submissions from the case itself in the app, without deleting your account.
Still need help?
Email support@nanu-app.com and a person will get back to you.
Nanu is operated by Unknown Systems Ltd, a company registered in England and Wales.